FAQ

MGMTile
How can we assist you?
What kind of products does MGMTile offer? +

MGMTile specializes in high-quality porcelain tiles, ceramic wall and floor coverings, mosaics, and decorative finishes. Our products are suitable for residential, commercial, and architectural applications. We also offer custom tile solutions upon request.

Where can I purchase MGMTile products? +

You can purchase directly through our sales team or via our authorized distributors. For larger or commercial projects, feel free to contact us for personalized offers.

Do you export internationally? +

Yes, we offer international delivery via FedEx or DHL. Shipping charges are the responsibility of the buyer and may vary depending on the destination. For bulk or container shipments, we offer EXW, FOB, and CIF options.

Can I request product samples? +

Yes. Samples are available for standard products, often free of charge (shipping costs may apply). International sample shipments are subject to delivery charges paid by the requester.

What is your delivery timeline? +

In-stock items: 3–7 business days
Custom production: 6–8 weeks depending on order size and specifications.

We work on factory delivery. We can meet again after the order..

Do you offer technical or installation support? +

Yes. We provide tile layout plans, surface preparation advice, and documentation such as slip-resistance and fire-rating certifications. Our technical team is here to assist you at every stage of your project.

What is your return & exchange policy? +

Returns are accepted within 14 days for unused items in their original packaging. Customized products are non-returnable. The customer is responsible for return shipping costs. Please contact our team before initiating a return.